bit 365 Privacy Policy — Your Data, Handled with Care

1 Who We Are

bit 365 is an online gaming platform operating at bit365.click, serving players in the Philippines. For the purposes of this Privacy Policy, bit 365 is the data controller responsible for the personal data you provide when using our services.

As data controller, bit 365 determines the purposes for which your personal data is collected and the means by which it is processed. We are committed to handling all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Our designated Data Protection Officer (DPO) can be reached at support@bit365.click. Any data privacy inquiries, access requests, or complaints should be directed to this contact.

2 Personal Data We Collect

bit 365 collects personal data in several categories depending on your interaction with the platform:

Identity and registration data:

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address in the Philippines
• Mobile number and email address
• Government-issued ID document (PhilSys, passport, driver's licence, SSS/UMID card) — collected during KYC verification
• Selfie or liveness check image for identity matching where required

Financial data:

• GCash or Maya account number linked to your profile
• Bank account or card details used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bet records

Usage and technical data:

• IP address, device type, browser version, and operating system
• Login timestamps, session durations, and in-platform activity logs
• Game history, betting patterns, and account balance movements
• Cookie identifiers and analytics data as described in Section 7

Communications data:

• Content of support chat conversations or emails submitted to bit 365
• Feedback submitted through in-platform survey tools, if any

3 How We Collect Your Data

bit 365 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact support.
• Automatically — through the platform's technical systems, including server logs, session trackers, and cookie technologies when you access bit365.click.
• From payment providers — GCash, Maya, BDO, BPI, UnionBank, and card networks may share transaction confirmation data with bit 365 as part of payment processing.
• From identity verification services — third-party KYC providers may return identity match scores and document validation results as part of the verification process.

bit 365 does not purchase personal data lists from external brokers or receive personal data from data aggregators for the purpose of targeting players.

4 How bit 365 Uses Your Personal Data

bit 365 processes personal data for the following purposes:

• Account management — creating, maintaining, and securing your bit 365 account; processing login authentication; and managing account settings.
• Identity verification (KYC) — confirming that you are who you say you are, that you meet the 21+ age requirement, and that your payment details match your registered identity.
• Payment processing — handling deposits, withdrawals, and refunds through Philippine payment channels in Philippine Peso.
• Platform operation — delivering games, settling bets, managing VIP tier points, and ensuring the platform functions correctly for your account.
• Fraud prevention and security — detecting and preventing unauthorised access, duplicate accounts, bonus abuse, money laundering, and other harmful activities.
• Legal compliance — meeting obligations under Philippine law including anti-money laundering regulations, gaming licencing requirements, and tax reporting.
• Customer support — responding to your queries, resolving disputes, and providing account assistance.
• Responsible gaming — monitoring gaming patterns to identify potential problem gambling behaviour and applying player-requested restrictions.
• Marketing communications — sending you promotional offers and platform updates where you have opted in. You can opt out at any time through your account settings or by emailing support@bit365.click.
• Platform improvement — analysing aggregated usage data to improve game performance, navigation, and the overall player experience on bit 365.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its IRR, bit 365 processes your personal data under the following lawful bases:

• Contractual necessity — processing required to fulfil the Terms and Conditions you agreed to when registering your bit 365 account, including account management, payment processing, and bet settlement.
• Legal obligation — processing required to comply with Philippine laws, including anti-money laundering requirements, gaming regulations, and KYC mandates.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

bit 365 does not sell your personal data. We share it only in the following circumstances and only with parties that have agreed to appropriate data protection standards:

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard card networks, for the purpose of processing your financial transactions.
• Identity verification partners — third-party KYC service providers who validate government ID documents and confirm identity matches on behalf of bit 365.
• Game software providers — licensed game studios whose software powers specific games on the bit 365 platform. These providers may receive anonymised session data necessary for game delivery but do not receive your full personal profile.
• Regulatory authorities — government agencies, law enforcement bodies, or gaming regulators where bit 365 is legally required to disclose data, including for anti-money laundering investigations.
• Professional advisers — legal counsel, auditors, or compliance consultants engaged by bit 365, under strict confidentiality obligations.

7 Cookies and Tracking Technologies

bit 365 uses cookies and similar tracking technologies when you access bit365.click. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences.

Types of cookies used by bit 365:

• Strictly necessary cookies — required for the platform to function. These include session authentication tokens, security cookies, and load balancing identifiers. You cannot opt out of these without ceasing to use the platform.
• Functional cookies — remember your preferences such as language settings, table stake defaults, and last visited game category.
• Analytics cookies — collect anonymised data about how players navigate the platform, which games are played most, and where errors occur. This helps bit 365 improve the experience. These are only set with your consent.
• Marketing cookies — used to track whether you came to bit 365 through a specific promotional campaign. Only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from playing at bit 365 but may affect certain personalisation features.

8 Data Retention

bit 365 retains personal data for as long as your account is active, plus the retention periods required by Philippine law. Specific retention periods include:

• Account and identity data — retained for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of 5 years from the date of the transaction.
• Betting and game history — retained for a minimum of 2 years for dispute resolution purposes.
• Support communications — retained for 2 years from the date of the interaction.
• Marketing consent records — retained for the duration of your account and for 1 year following opt-out, as evidence of consent management.

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked to you. Where deletion is technically impractical in some backup systems, data is isolated and protected from further processing until it can be deleted.

9 Data Security

bit 365 takes the security of your personal data seriously. The technical and organisational measures in place include:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your device and bit365.click.
• Encryption at rest for sensitive personal and financial data stored in bit 365 databases.
• Role-based access controls — only staff members with a legitimate operational need can access player data.
• Regular security assessments and penetration testing of the platform infrastructure.
• Multi-factor authentication requirements for staff access to production systems.
• Incident response procedures to detect, contain, and report data breaches within the timelines required by Philippine law.

In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, bit 365 will notify the National Privacy Commission (NPC) and, where required, affected players within the legally mandated timeframe.

10 Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights regarding your personal data held by bit 365:

11 Children's Privacy

The bit 365 platform is strictly for players aged 21 years and older. bit 365 does not knowingly collect personal data from individuals under 21 years of age. If we discover that a person under 21 has created an account or provided personal data, we will immediately close the account, void any associated bets or winnings, and delete the personal data collected.

If you believe a minor has registered on bit 365 using false information, please notify us at support@bit365.click immediately.

12 Cross-Border Data Transfers

Some of the third-party service providers that bit 365 works with — such as game software studios, cloud infrastructure providers, or KYC verification partners — may process your personal data in jurisdictions outside the Philippines.

Where such transfers occur, bit 365 ensures that:

• The recipient country offers an adequate level of data protection, or
• Appropriate safeguards are in place through contractual data processing agreements that include data protection clauses consistent with Philippine privacy law, or
• The transfer is necessary for the performance of your contract with bit 365 (e.g., processing a payment through an international card network).

You may request details of the safeguards in place for any specific cross-border transfer by contacting support@bit365.click.

13 Updates to This Privacy Policy

bit 365 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, new legal requirements, or feedback from players and regulators. When material changes are made, bit 365 will:

• Post the updated Privacy Policy on this page with a revised effective date.
• Notify registered account holders via email or in-platform notification where the changes are significant.
• Where required by law, seek fresh consent before processing your data in a materially different way.

We encourage you to review this policy periodically. Continued use of bit 365 after an updated policy takes effect constitutes acceptance of the revised terms.

14 Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data at bit 365, please contact our Data Protection Officer:

• Email: support@bit365.click
• Subject line: "Privacy Policy Inquiry" or "Data Subject Request"
• Platform: bit365.click
• Response time: Acknowledgement within 3 business days; substantive response within 15 business days

If you are not satisfied with bit 365's response to a data privacy complaint, you may escalate the matter to the National Privacy Commission of the Philippines (NPC) through the NPC's official complaints process.

For issues related to account security, responsible gaming, or the bit 365 platform generally, you can also visit our Responsible Gaming page or Terms and Conditions page.